Remote & Telehealth
NDIS Support Coordination
Support Point delivers remote and telehealth NDIS support coordination services to participants Australia-wide.
NDIS participants in rural and remote regions may have restricted access to face-to-face services. Support Point streamlines the process of connecting NDIS support to participants in all areas of Australia through our expert remote and telehealth support coordination services. Our flexible technology-driven system enables you to obtain high-quality NDIS support from any location in your home.
Support Point delivers remote and telehealth NDIS support coordination services to participants Australia-wide.
NDIS participants in rural and remote regions may have restricted access to face-to-face services. Support Point streamlines the process of connecting NDIS support to participants in all areas of Australia through our expert remote and telehealth support coordination services. Our flexible technology-driven system enables you to obtain high-quality NDIS support from any location in your home.
What is Remote and Telehealth NDIS Support Coordination?
The NDIS supports coordination services through remote and telehealth platforms, enabling participants and their families to manage their plans without requiring personal meetings. Our coordinators use digital communication tools, including phone calls, video chats, emails and instant messaging, to provide complete guidance, advocacy, and support in a traditional in-person service.
What are the benefits of choosing Support Point for your remote NDIS support coordination needs?
Support Point combines compassionate care with cutting-edge technology, ensuring every participant receives tailored, accessible, and culturally safe support coordination. Our organisation comprehends all Australians’ difficulties, from outback areas to remote communities to metropolitan zones with unique care requirements.
Key Benefits
- Australia-wide reach: Our team helps all clients across Australia
- Person-centred care: We listen first. Our planning and service delivery focus on your goals, challenges, and cultural background.
- Flexible communication: Select the communication methods that work for you, such as phone, Zoom, Teams, WhatsApp, or email, or combine these options. The team helps with technology setup for those who need guidance about starting their online services.
- Culturally responsive: Our team has extensive experience serving First Nations communities, and we deliver support with cultural sensitivity and respect.
- Ongoing advocacy: Our team will contact you to assist with challenges and guide you to find suitable support throughout the process.
Our Remote NDIS Support Coordination Services
Offer a Wide Range of Support
Support Point delivers participants a complete range of NDIS support coordination services. It transforms the NDIS journey into a simple, stress-free process while providing empowerment.
Understanding & Implementing Your NDIS Plan
Our coordinators guide participants through their NDIS plan by explaining all support services, funding allocations, and objectives. We help you:
- Break down your NDIS plan into clear, easy-to-follow steps
- Identify the best services for your goals and needs
- Organise service agreements, bookings, and reviews—all remotely
Connecting You with the Right Services
Support Point establishes partnerships with service providers serving local clients and mobile services and offering telehealth support. We help you to:
- Research and select service providers that suit your culture, location, and needs
- Coordinate allied health, therapy, personal care, and social supports online
- Ensure you have real choice and control in who supports you
Specialist Support Coordination for Complex Needs
Our Specialist Support Coordinators possess experience with medical professionals, behavioural therapists, mental health teams, and mainstream services when working with complex or high-risk clients. We provide:
- Risk assessment and crisis planning (remotely, in partnership with local services)
- Coordination with multiple providers, including telehealth, allied health
- Ongoing advocacy for the right level of funding and support
Culturally Safe & Community-Informed Services
Support Point supports the various requirements of Australians by recognising both Indigenous peoples and culturally and linguistically diverse groups.
Our coordinators are :
- Culturally competent
- Familiar with the unique challenges of remoteness
Capacity Building & Skill Development
Remote NDIS support requires more than just the coordination of services. We help you:
- Develop the skills to utilise technology effectively for telehealth services, as well as online learning and social connections
- Learn to handle your NDIS plan independently
- Join social groups and participate in training and community events to develop your skills and minimise social isolation
Recovery-Focused Mental Health Support
The isolation and distance can increase mental health problems for individuals. Our recovery-oriented coordinators:
- Will assist you in linking with telehealth mental health services, counsellors, and peer networks.
- Direct you toward appropriate community resources that support your goals.
- Provide emotional support while checking your well-being and preventing crises.
How Does Remote Support Coordination Work?
Step 1: Initial Consultation
The first step involves a video or phone call to understand your circumstances, targets, and NDIS plan. We will design our support coordination approach based on the information gathered during this initial consultation.
Step 2: Service Planning & Connection
Our coordinators will help you to:
- Assist you in selecting optimal support services, which include remote providers and their appropriate partners.
- Establish appointments and agreements while setting up clear communication methods.
- Set up the technology and support needed to maintain your connection.
Step 3: Ongoing Advocacy & Problem-Solving
We maintain regular contact using your preferred contact method to:
- Solve any problems or changes with your support.
- Prepare you for NDIS plan reviews and funding renewals.
Step 4: Empowerment & Independence
The main objective of Support Point is to teach you self-management skills for your support services.
The Significance of Telehealth Support Coordination for Australians Living in Remote and Rural Areas
- Long travel times and high costs become unnecessary because you can attend appointments from home or your local centre.
- Your ability to maintain connections remains steady regardless of weather events, public health emergencies, or when travel becomes challenging.
- You will never face delays for assistance because our scheduling is flexible, and our response times are fast.
- The coordinators at our organisation receive training to provide culturally respectful support, which includes Indigenous communities.
- Cost-Effective: Less money spent on travel means more funds for the support that matters to you.
Working with Local Providers and Allied Health Services
We work with support workers and community health clinics from local areas along with allied health professionals through telehealth services
The support services include:
Local support workers and community health clinics
Telehealth allied health professionals (OT, physiotherapy, speech, behaviour support)
The healthcare practitioners who provide medical consultations through video or phone services
Aboriginal health services and community organisations
Support Point serves as Australia's premier choice for remote NDIS support delivery.
- Our system remains up to date with secure technology, and our communication tools follow strict privacy protocols.
- The team works with your family members, friends, and community members to help you achieve growth while living through the NDIS program.
You can start your NDIS journey with freedom, no matter where you reside in Australia.
You can start hassle-free, empowering NDIS support coordination across Australia through Support Point. The first telehealth or remote consultation can be booked by phone with Support Point. The Support Point team will address your needs while answering your questions to help you maximise your NDIS plan benefits without obstacles.
Frequently Asked Questions
1. Does Support Point offer its services to participants who live in remote or rural areas?
Absolutely! Support Point provides NDIS support coordination services through remote and telehealth delivery across every state and territory of Australia.
2. What technological equipment is necessary for telehealth sessions?
The majority of participants use smartphones, tablets, or computers with internet access for video communication, but we also provide phone or email support for those who want it.
3. What steps do you take to deliver supports that match cultural backgrounds?
Our coordinators receive cultural competency training and work with Indigenous organisations and local communities to deliver support that respects and relates to their needs.
4. Does NDIS fund telehealth support coordination?
Yes! Your NDIS plan supports telehealth support coordination as an allocation within your Support Coordination budget.