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Introduction
At www.supportpoint.au, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide through our website, www.supportpoint.au.
By using this website, you agree to this privacy policy, which governs the collection, use, and disclosure of your personal information.
This Privacy Policy applies to all personal information collected by Support Point Pvt Ltd (we, us or via the website located at www.supportpoint.au.
1. What information do we collect?
The type of Personal Information that we collect from you depends on how you use the website. The Personal Information which we collect and hold about you may include Name, Email, and contact number
2. Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or a reasonably identifiable individual:
(a) whether the information or opinion is accurate or not; and
(b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained.
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorized by law.
3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information into the Website, related app, or provide it to us in any other way.
(b) We may also collect cookies from your computer, which enables us to track your use of the Website and help customize your experience on the Website. As a general rule, however, it is not possible to identify you personally from our use of cookies. You may disable cookies in your browser, but some website features may not function correctly as a result.
(c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
(d) Where reasonable and practicable, we collect your Personal Information directly from you. However, we may sometimes receive information from a third party. In cases like this, we will take steps to inform you of the information provided by a third party.
4. Purpose of collection
(a) We collect Personal Information to provide you with the best possible service experience on the Website and to keep you informed about developments in our business.
(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
(c) By using our website, you consent to receiving direct marketing materials. We will only use your Personal Information for this purpose if we have collected such information directly from you and if it is material of a type that you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
5. Security, Access, and correction
(a) We store your Personal Information in a way that reasonably protects it from unauthorized access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which it was obtained, we will take reasonable steps to destroy and anonymize or de-identify it. Most of the personal information stored in our client files and records will be retained for a maximum of 7 years to fulfill our record-keeping obligations.
(b) The Australian Privacy Principles:
(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
(c) You have the right to access and correct any personal information we hold about you. To obtain access, please contact us in writing using the contact details provided at the bottom of this privacy policy.
6. Disclosure of Personal Information
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. Suppose you request that we transfer your Personal Information to an overseas recipient. In that case, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.
We do not disclose your personal information to third parties except in the following cases:
- When necessary to provide services to you (such as engaging third-party providers)
- Where required by law or to protect the rights and safety of supportpoint.au, its users, or the public
- Confidentiality obligations will bind any third parties involved and will only be used to perform the agreed-upon services.
