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Transport and Travel Support Services
We will find Reliable, Accessible, and Empowering Travel for NDIS Participants.
The Support Point team believes that transportation should never stop anyone from achieving their goals, staying connected with others, or being independent. Our NDIS Coordinators will help participants maximise their experiences through medical appointments, community engagement, Country reconnection, and recreational getaways.
Return-to-Country Travel
Support Point can Coordinate Return-to-Country Travel to allow participants to connect with their cultural heritage while maintaining essential bonds with their home communities.
- We plan and manage return trips for cultural events, family obligations, ceremonies, and personal healing.
- Our service handles all aspects: accessible travel, suitable accommodations, and appropriate vehicles.
- Flexible options for overnight/group travel and extended trips that support community and family relationships.
Feel free to visit our travel partner www.joymatestravel.com for disability related travel across Australia for holidays, medical appointments or visiting families etc
Wheelchair Accessible Transport
Transportation accessibility is vital for everyone with disability needs. We will link you with the Wheelchair Accessible Transport services for safe travel. Wheelchair accessible transport should have.
- Modern fleet with ramps, lifts, secure wheelchair restraints, space for aids and support workers.
- Drivers trained in disability awareness, safe manual handling, and customer care.
NDIS Community & Holiday Transport
Participating in community activities and leisure time is fundamental to achieving life satisfaction. Our Coordinators will help you to coordinate:
- Visit social groups, cultural festivals, concerts, and local events—individual or small group travel.
- Full holiday planning support, on-site assistance, accessible travel, and equipment management.
Enjoy every moment—our team ensures safety and comfort for families and participants.
For customised travel support for participants, you can visit www.joymatestravel.com.au
Transport to Appointments, Events & Shopping
Reliable transport enables individuals to access healthcare, social opportunities, and maintain independence. Our Team will connect you with transport providers who offer the following services:
- Door-to-door service for medical centres, therapy clinics, shops, and family gatherings.
- Scheduling flexibility—book scheduled or spontaneous trips, tailored to your needs.
- Assistance with mobility aids, bags, and in-appointment/event support as required.
Interstate Travel for Medical & Family Needs
Sometimes you might need to travel interstate for a medical appointment or to visit family. Support Point Coordination team ensures you can get there with support all along the way. This includes
- All travel preparation: flights, long-distance transport, accommodation, accessible vehicles at your destination.
- Pre-travel planning, in-flight assistance, and destination follow-up.
- Designed for specialist healthcare, hospital appointments, family emergencies, or reunions.
Please visit our page supportpoint.au/ndis-supportedtravel-experience
Public Transport Training
Personalised Travel Planning
Public Transport Training provides the foundation for achieving independence and boosting personal confidence. Support Point Coordinators will link you with providers who can support you with the following:
- Learn to use buses, trains, trams, ferries—plan routes, use tickets, board safely, manage challenges.
- Individual and group sessions, real journey practice with support worker supervision.
- Extra family support—build skills for work, study, appointments, social events.
The Support Point Difference
We use providers who meet the following criteria
- Personalised travel plans: Based on your needs, goals, culture, and preferences.
- Experienced, insured staff: Your well-being is our focus from start to finish.
- Flexibility: Standard, urgent, group, or extended trips.
- Cultural sensitivity: Especially for Country trips, working respectfully with Aboriginal and Torres Strait Islander communities.
- Skill development: Gain confidence and independence through every journey.
Frequently Asked
Questions
1. Who can access Support Point’s Support Coordination team for travel-related coordination?
The NDIS transport services are available for any participant who requires accessible, safe, reliable travel for all ages, backgrounds, and mobility needs. Assistance is subject to the funding availability in your plan.
2. Can your providers support complex or long-distance travel needs?
Absolutely! We handle interstate medical trips, cultural journeys, holidays, and all the details.
3. How do I book transport?
Our Support Coordination team will help you book the transport you need. We review your needs and preferences before scheduling your trip.
4. Do you use drivers trained for disability support?
Yes. We will ensure our travel providers receive disability awareness, safety, and manual handling training.
5. Can I use my NDIS funding for transport?
This depends on your NDIS Plan. We guide you on the effective use of your plan.
Conclusion
The ability to travel and access transportation enables people to participate actively, maintain independence, and feel happy. Our Coordinators will find you travel providers so that you can access new experiences, connections, and possibilities. Our dedicated team will find transportation services for every stage of your journey, including appointments, country trips, and big adventures.
Contact Support Point to learn more or discover how our services can empower you or your loved one to travel without limits.
